Privacy Policy

This policy applies to personal information processed through HolidaysIndustry.com, our B2B travel portal, booking services, customer support channels and related communications.

In this policy, “Holidays Industry,” “we,” “us” or “our” refers to HolidaysIndustry.com as operated by Bakhtar Travel & Tourism L.L.C.

Depending on how you use our platform and services, we may collect the following categories of information:

• Identity information, such as your name, nationality, date of birth and gender.
• Contact information, including your telephone number, email address and business address.
• Company and B2B account information, including agency details, trade-licence information, authorised-user details and account credentials.
• Traveller and booking information, including passport details, visa information, travel dates, destinations, itinerary and special requests.
• Transaction and payment information necessary to process bookings, refunds and account balances.
• Technical information, such as IP address, browser type, device information, login activity and platform usage data.
• Communications submitted through email, telephone, WhatsApp, contact forms or customer support.

We may collect information:

• Directly from you when you register, make a booking, contact us or submit documents.
• From your employer, travel agency or authorised representative.
• Automatically through cookies, server logs and similar website technologies.
• From airlines, hotels, travel suppliers, payment providers and other partners involved in a booking.

If you provide information about another traveller, you confirm that you are authorised to provide it and to inform that traveller about this Privacy Policy.

We may use personal information to:

• Create and administer B2B agency and user accounts.
• Search, reserve, issue and manage flights, hotels and other travel services.
• Process payments, cancellations, amendments and refunds.
• Verify identity, prevent fraud and maintain the security of our platform.
• Respond to inquiries and provide customer or technical support.
• Send booking confirmations, service messages and important operational updates.
• Improve our platform, services and user experience.
• Meet accounting, legal, regulatory and compliance obligations.
• Send promotional communications where permitted or where you have provided consent.

We do not sell personal information. We may share information only as reasonably required with:

• Airlines, hotels, global distribution systems, destination-management companies and other travel suppliers.
• Payment processors, banks and fraud-prevention service providers.
• Technology, hosting, communications and customer support providers.
• Government, immigration, customs, law-enforcement or regulatory authorities where legally required.
• Professional advisers such as auditors, lawyers and accountants where necessary.

Service providers are expected to use information only for the relevant service and to protect it appropriately.

Travel is international by nature. Your information may therefore be transferred to or processed in the country of travel, an airline’s home country, or another country where a supplier or service provider operates.

Where required, we take reasonable steps to ensure that international transfers are made using safeguards permitted under applicable data-protection laws.

Our website may use essential, functionality, performance and analytics cookies to operate the platform, remember settings, maintain secure sessions and understand how the website is used.

You may manage cookies through your browser settings. Disabling essential cookies may affect login, booking or other website functions.

We use reasonable administrative, organisational and technical measures intended to protect information against unauthorised access, alteration, disclosure, loss or misuse.

No internet transmission or storage method is completely secure. Users are responsible for keeping their account credentials confidential and notifying us promptly of suspected unauthorised account use.

We retain information only for as long as reasonably necessary for bookings, account administration, legitimate business purposes and applicable legal, accounting or regulatory requirements.

Subject to applicable law and relevant exceptions, you may have the right to:

• Request access to information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of certain processing.
• Object to certain processing activities.
• Request transfer of information where applicable.
• Withdraw consent where processing depends on consent.
• Opt out of promotional communications.

We may need to verify your identity before responding. Some requests may be limited where information must be retained for legal, regulatory, fraud-prevention or contractual reasons.

Our B2B platform is intended for authorised adult business users. However, traveller information relating to children may be processed when an authorised parent, guardian or travel agent makes a family booking.

Such information should be provided only by a person authorised to act for the child and will be used only as necessary to arrange the requested travel services.

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations. The revised version will be published on this page with an updated effective date.

We encourage users to review this page periodically. Continued use of the website after an update is subject to the revised policy.

For privacy questions or requests concerning your personal information, contact: